Refund Policy

Cloud Campus

Refund Policy

Effective Date: January 2026

This Refund Policy applies to all payments made through the Cloud Campus platform.

1. Refund Eligibility

For School Subscriptions (SaaS)

|----------|--------|----------|

For Student Fee Payments

Student fee refunds are governed by each school's individual policy. Contact your school administration for fee-related refunds.

2. Refund Request Process

**Step 1:** Submit a refund request via email to info@ncriptech.com

**Step 2:** Include the following information:

  • School/Account name
  • Transaction ID or receipt number
  • Reason for refund request
  • Supporting documentation (if applicable)

    • **Step 3:** Our team will review your request within 3-5 business days

    **Step 4:** If approved, refund will be processed within 5-7 business days

    3. Refund Method

  • Refunds will be credited to the **original payment method**
  • Bank transfers: 5-7 business days
  • UPI/Wallet: 2-3 business days
  • Card payments: 5-10 business days (depending on bank)

    • 4. Non-Refundable Items

    The following are **not eligible** for refund:

  • Setup or onboarding fees (if any)
  • Custom development charges
  • Third-party integration fees
  • Subscription time already used (for pro-rated refunds)

    • 5. Disputed Transactions

    If you believe a transaction is unauthorized:

    1. Contact us immediately at info@ncriptech.com

    2. We will investigate and respond within 48 hours

    3. File a dispute with your bank if needed

    6. Cancellation vs Refund

  • **Cancellation:** Stops future billing; current period remains active
  • **Refund:** Returns payment for service not used/delivered

    • 7. Contact for Refunds

    **Ncriptech Global Private Limited**

    Address: 2nd Floor, Rainbow Apartment, Kanaipur, Konnagar, West Bengal-712246

    Email: info@ncriptech.com

    Phone: +91 9836807060

    Refund Request Email Format:

    ```

    Subject: Refund Request - [School Name] - [Transaction ID]

    Body:

  • School Name:
  • Contact Person:
  • Phone Number:
  • Transaction ID:
  • Amount:
  • Date of Payment:
  • Reason for Refund:

    • ```